Buying

How do I buy an item?

Here are a few basic steps to get you started:

  • Search for an item
  • Enter the name of a book or subject keyword into the Search box located at the top of any Student Souk page. Also don't forget you can browse books by category, by clicking on the category links on the left of every page.

  • Once you've found the item you're looking for
  • Click on the item to view its description, price and other information. If you are unsure about the item you can always click on the "Ask seller a question" button. Either the seller of buyer need to be paid members to be able to use the "Ask seller a question" button.

  • Check out what other buyers have said about the seller
  • Before you hit the buy button, click on the seller's name to see what other buyers had to say about the seller. This will also help you decide whether you want to pay with Paypal or collect the book yourself and pay cash, once you have the book in hand.

  • Buy the item
  • There are two ways to pay for the item:

        Cash - Simply arrange a place and time to meet the seller using our messaging system and pay cash. We encourage all users to meet in a public/busy area like the university canteen or library.
        Paypal - Payment through Paypal can be completed through our system. This will include the price of the book as well as Postage & Packing. Paypal will then supply your address to the seller. The seller will then dispatch the item to you.

I no longer want to buy the item. What can I do?

Unfortunately a sale on Student Souk is a binding contract and the buyer is obligated to purchase the item. Otherwise we urge the buyer to contact the seller to explain the reason the item is no longer needed. Most sellers tend to be very helpful if there is a problem.

Please remember that the seller has the right to leave Negative feedback for the buyer and vice versa.

How do I contact a seller?

You can contact a seller by clicking on the "Ask seller a question" button on the book description page. This feature enables you to send a message to a seller, even if you have not yet purchased the item.

Both buyers and seller can also use the "mail" button in the main menu to access messages receives from other users and to reply to other users.

To see a list of all items you've won:

  • Login to Student Souk
  • Click on the "Buy" menu link and select the "Items purchased" link

Once a book is bought on Student Souk all buyers will be given a chance to send a personal message to the seller for more information.

How long should I wait for the seller to contact me?

Buyers and sellers should generally contact each other within four business days of a book being bought.

Tip: Many Student Souk members are students and keep regular study hours and most tend to respond to emails during the evening.

What if the Seller doesn't reply?

If the seller doesn't reply or if they back out of the transaction, they are in breach of Student Souk rules. Please report the seller via out support ticket system.

Buyer Tips

Do your research

  • Learn all you can about the item. Read the item description carefully. Do you understand details about P&P and payment options? Avoid making assumptions about details that aren't included in the description.
  • Check the seller's Feedback. From the item page, click on the seller's User ID. You'll see what other buyers have had to say about doing business with the seller.
  • Ask the seller questions. If you have any questions or are unsure about something, get in touch by clicking the "Ask seller a question" button on the book or bundle details page. Common questions include "Do you accept returns?" and "How do you deliver the item?"
  • Make sure the item is legal and allowed. If you have any doubts as to whether the item you're interested in is allowed, create a support ticket with the item details and explaining what you think the problem is.

Plan ahead for winning and paying

  • Ensure your contact information and email address is up to date. Check your personal information to make sure it is correct. Also, check that any "spam" blocking software that you have installed does not limit a seller from communicating with you.
  • Plan for alternative computer access. If you have computer or connection problems, or need to be away from your computer, you can access your Student Souk account using any computer with internet access.
  • Pay with PayPal. After winning a bid use PayPal to pay for your item. PayPal enables you to send payments quickly and securely online using a credit card or bank account.

I didn't receive an item I paid for

First, contact the seller to let the seller know there's a problem. Most problems can be worked out with a simple email.

If you're not able to work things out with the seller and have paid through PayPal, then please follow the steps highlighted here by PayPal. If the cash transaction option was selected then feel free to leave negative feedback for the seller.

Resolving transaction problems

If you have a transaction problem, try communicating with the seller. If you aren't able to work things out with the seller, contact us via our support ticket system.